We’ve identified an incident where data has not been syncing for certain Paid account for a period of 6 days from May 11th to May 17th.
Affected were paying Accounts on Paid plans with invoices that have been manually extended and were scheduled to expire and renew between May 11th and 17th. The billing cycle expired instead of being automatically renewed, which put the account syncing temporarily on hold.
This issue has been resolved today and all data for all affected Accounts is now syncing as expected again.