Our maintenance is complete and all functionality has been restored to SevenRooms.
Posted Oct 17, 2022 - 22:54 EDT
Monitoring
Please be aware that SevenRooms and our cloud service provider (Google Cloud) are performing scheduled maintenance. This period is expected to last for 30 minutes. We will update you here within 30 minutes with any updates we have.
Please reference our previous in-app and email communication below:
We are aware that a minority of customers have been experiencing abnormal behavior in the SevenRooms platform, including incomplete or missing reservations/visits, issues with completing payments, inconsistent latencies and timeouts for common operations, and elevated error rates.
Working hand-in-hand with the Google Cloud engineering team, the root cause was as resulting from faulty infrastructure deep within the Google Cloud managed database layer (not within the SevenRooms platform application itself), causing deadlock and timeouts for incoming file system requests that were routed to faulty zones. As a result of our findings, our engineering team is working closely with Google Cloud services to patch underlying infrastructure while maintaining data consistency.
In order to achieve this, customers will experience a planned maintenance downtime at approximately 10:30 pm EDT that is expected to last for 30 minutes. During this time: -Our Web Portal and Reservation/Events/Waitlist Widgets will be inoperative -SMS messages will not send -Any manual or API syncs for third-party integrations -POS data will not sync to or from between SevenRooms and your POS service
However, our mobile app (iPad, iPhone) will remain functional for those in-service during this time.
In order to leverage SevenRooms on mobile during downtime, please be sure to open your SevenRooms app prior to our maintenance period so that reservation data will automatically sync to your local devices During this time we advise using a singular iPad device during service as multiple devices will be unable to communicate with one and other. On your iPad, you will still be able to perform the following actions: -Seat and otherwise modify existing reservations -Create walk in reservations on iPad
We also advise downloading your existing reservations prior to planned downtime by leveraging our web reporting functionality in order to have a list of existing upcoming reservations for your shift.
Our team will provide an update here when the maintenance begins and will continue to provide moment-to-moment updates as our maintenance progresses. For any additional questions, please contact support@sevenrooms.com
Posted Oct 17, 2022 - 22:30 EDT
This incident affected: Widgets (Event Widget, Request Widget, Reservation Widget), SEVENROOMS.COM (Concierge Portal, CRM, Mobile Applications, Reporting, Reservation Management, Landing Page), and API.