We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5495.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Apr 16, 2023 - 14:14 EDT
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5495.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Apr 16, 2023 - 13:47 EDT
Investigating
We are experiencing a partial outage on our FuzeCC platform for Fuze Desktop, Web, and Mobile.
This will impact end-user services. Expected symptoms will include not being able to visualize queues and agents within FuzeCC as well as being unable to use FuzeCC to log in/out, and pausing/unpausing for queues.
Star codes are not impacted by this outage, included below are four customer-wide star codes that all customers can use for their agents in the interim while we continue to investigate this issue. *501 - dynamic log in *500 - dynamic log out *571 - dynamic pause *570 - dynamic unpause
We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Apr 16, 2023 - 09:35 EDT
This incident affected: FuzeCC Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), FuzeCC Services - Latin America (São Paulo, BR), FuzeCC Services - Europe (Frankfurt, DE, London, UK), FuzeCC Services - Asia/Pacific (Hong Kong, HK, Sydney, AU, Singapore, SG), and FuzeCC Services - Africa (Johannesburg, ZA).