Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
Please be informed that there will be scheduled maintenance on May 8, 2024, at 10:00 AM HKT for the Crypto.com Convert feature. It is expected to take approximately 30mins, which may vary depending on the circumstances of the day.
One of our EURO fiat wallet vendor "Banking Circle" will be undergoing maintenance on 18th May, starting from 11:15am UTC and expected to complete by 3pm UTC.
During this period, current users using Banking Circle may experience intermittent issues with their fiat deposit.
- New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead.
- For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume. Posted on
May 03, 2024 - 18:10 HKT
Resolved -
This incident has been resolved.
May 3, 16:26 HKT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 3, 16:24 HKT
Identified -
There is currently an issue placing Strikes and Updown Options orders within the Crypto.com App. Please bear with us whilst the team is working on this.
May 3, 16:12 HKT
Completed -
The scheduled maintenance has been completed.
Apr 30, 14:21 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 10:19 HKT
Scheduled -
Please be informed that there will be scheduled Prime Margin maintenance on Apr 30, 2024, at 10:00 HKT for the Crypto.com App. It is expected to take approximately 1 hour, which may vary depending on the circumstances of the day. Affected Services:
-Crypto.com App Margin Activated Prime Users will be impacted -New margin orders will not be accepted -Reduce or Close Position requests will not be accepted, Users are recommended to review and make necessary adjustments ahead of release start time -All deposits and withdrawals to margin wallet will be disabled
All other Prime services remain functional
Apr 30, 10:00 HKT