We experienced a major outage with one of our production database servers that affected access to DonorPerfect for some of our customers. The outage called for a complete rebuild and restoration of the server. The engineering staff was able to complete those steps and test the system prior to being placed back into production. The outage was approximately 5 hours in total.
Posted May 31, 2022 - 16:04 EDT
Resolved
After monitoring the issue we haven't seen any further errors occur. Thank you for your patience.
Posted May 31, 2022 - 16:04 EDT
Monitoring
We have implemented a fix to the login issue. We haven't seen any further errors but will continue to monitor the situation. Thank you for your patience and understanding while we worked on correcting this issue.
Posted May 31, 2022 - 15:25 EDT
Identified
We identified an issue with one of our servers and our team is working to remedy the issue. Fixing this is our top priority and we thank you for your patience.
Posted May 31, 2022 - 14:01 EDT
Update
Our team is still working hard to determine the root cause of this issue. We appreciate your patience and will continue to update you here. Thanks
Posted May 31, 2022 - 12:14 EDT
Update
We are currently investigating intermittent issues when attempting to log in to DonorPerfect. Our team is working hard to resolve this issue. We will keep you updated here.
Posted May 31, 2022 - 10:41 EDT
Investigating
We are currently investigating intermittent issues when attempting to log in to DonorPerfect. Our team is working hard to resolve this issue. We will keep you updated here.
Posted May 31, 2022 - 10:38 EDT
This incident affected: DonorPerfect and DonorPerfect Online Forms.