First of all I would like to apologize for the inconvenience caused.
Identified scenario:
A change made by Whatsapp to the 'media message template' made a parameter that is currently not available in the Portal message template submission process mandatory, causing these templates to be disapproved from registration.
Impact for customers:
As stated above, 'media message template' entries made by Portal blip are rejected by Whatsapp.
Solution
A fix was implemented by our platform team in order to adapt the change made by the whatsapp channel and, after that, the problem was fixed.
Start date / time: 05/28/2021 18:30
End date / time: 06/17/2021 22:00