Release of 4.78 on China Instance Completed

Incident Report for Viedoc

Resolved

The release of Viedoc 4.78 is now completed on the Chinese instance and users can again login and use Viedoc as normal. Login history of users is still being updated in the background and will be completed within a couple of hours. The only impact of this is that the user login history will not display all records until the update is complete.

Posted 1 year ago. Mar 14, 2024 - 13:25 UTC

Monitoring

The release of Viedoc 4.78 is underway on the Chinese instance. During this release, as previously communicated, the system will be down for a short period of time, and it will be impossible to log in or use the system. It is expected that the downtime will be less than 30 minutes. We will do everything we can to make this interruption as short as possible and will update you on the progress here.

Posted 1 year ago. Mar 14, 2024 - 12:54 UTC

This incident affected: Viedoc 4 - China (Main portal (clinic/admin/designer), Subject portal (ViedocMe), Application programming interface (API), Background processes (import/export/revisions/alerts/archive/disposal), Reporting tool (ViedocReports), Document management (ViedocTMF)).