Availability issue with small subset of stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Dec 04, 2022 - 16:05 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 04, 2022 - 15:38 CST

Update

We are continuing to work on a fix for this issue.

Posted Dec 04, 2022 - 15:16 CST

Update

We are continuing to work on a fix for this issue.

Posted Dec 04, 2022 - 14:48 CST

Identified

BigCommerce engineers have identified the issue and are applying a fix. Affected stores may experience intermittent storefront availability issue.

Posted Dec 04, 2022 - 14:45 CST

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores.

Posted Dec 04, 2022 - 14:33 CST

This incident affected: Control Panel and Storefront.