Skype for Business calls to the MS Teams CVI failing

Incident Report for Pexip Service

Resolved

No further issues have been identified.

This issue is now classed as resolved.

Posted May 31, 2021 - 22:32 UTC

Monitoring

A fix for this issue has been deployed globally.

We are currently monitoring to confirm that it has rolled out to all regions as expected.

Posted May 31, 2021 - 10:39 UTC

Identified

An issue has been identified for Skype for Business users placing calls to the MS Teams CVI that causes calls to fail.

A temporary work around is to use the domain @vmr.vc instead of @pexip.me if possible.

The cause has been identified and we are working to resolve this issue.

Posted May 31, 2021 - 05:38 UTC

This incident affected: Cloud Video Interop for Microsoft Teams.