We have continued to monitor the incident since the fix was deployed and have encountered no further issues with either 5XX API errors or web app functionality. A public facing RCA will be completed for those that request it. If you have any further questions please do not hesitate to reach out to support@iterable.com or your account manager.
Posted Jun 11, 2021 - 16:00 PDT
Monitoring
Our engineering team has implemented a fix and the 5XX API errors are no longer occurring. With this fix customers should also no longer be experiencing UI degradation in the Web app. We will continue to monitor to make sure that there are no further issues.
Posted Jun 11, 2021 - 13:47 PDT
Update
Our engineering team is continuing work on mitigating the 5XX API errors customers are experiencing while still investigating the root cause. A subset of customers may also be experiencing web app degradation when accessing certain pages in the Iterable UI. Next Update at 1 PM PST.
Posted Jun 11, 2021 - 12:06 PDT
Investigating
We are currently investigating reports of increased API 5XX errors across multiple endpoints. Our engineering team is taking action to mitigate the issue while the underlying cause is still being investigated. Next update at 12 PM PST.
Posted Jun 11, 2021 - 10:54 PDT
This incident affected: Global Web Application and Global API.