Downgraded Paazl Performance

Incident Report for Paazl

Postmortem

Last night’s outage was caused by an outage on the Google Cloud Platform, which affected services worldwide. For more information, please review the following links.

In English:

https://www.reuters.com/technology/google-amazon-several-other-websites-down-2021-11-16/

In Dutch:

https://www.nu.nl/tech/6168193/storing-bij-google-cloud-legde-onder-andere-spotify-en-snapchat-plat.html

Posted Nov 17, 2021 - 09:49 CET

Resolved

This incident has been resolved.

Posted Nov 17, 2021 - 09:47 CET

Monitoring

A solution has been implemented. We will be monitoring the result closely.

Posted Nov 16, 2021 - 22:17 CET

Identified

An issue on the global Google Cloud Network is identified and a solution is being implemented.

Posted Nov 16, 2021 - 19:20 CET

Investigating

You may experience a downgraded Paazl performance, we are currently looking into the matter at the highest priority.

Posted Nov 16, 2021 - 19:02 CET

This incident affected: Paazl (Paazl Checkout Widget, Paazl Live Webservice, Paazl Live Web Application).