Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets may have experienced delayed response times. This could have affected customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin. The Yotpo Reviews and Ratings API may have experienced higher response times or time-outs.
Start Time: May 5, 2021 - 14:56 (UTC)
End Time: May 5, 2021 - 16:16 (UTC)
Business Impact: The Yotpo Reviews & Ratings widgets may have loaded on-site with a delay. The Yotpo Reviews and Ratings API may have retrieved data with a delay or a time-out.
We apologize for the inconvenience and appreciate your patience while our engineering teams were working to resolve the matter.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Posted May 05, 2021 - 19:36 IDT
Investigating
Overall Description of the issue and Affected Services: The Yotpo Reviews and Ratings on-site widgets may experience delayed response times. This could affect customers which are using Yotpo's out-of-the-box widgets with the "Immediate update" setting in the Yotpo admin. The Yotpo Reviews and Ratings API may experience higher response times.
Start Time: May 5, 2021 - 14:56 (UTC).
Business Impact: The Yotpo Reviews & Ratings widgets may load on-site with a delay. The Yotpo Reviews and Ratings API may retrieve data with a delay.
We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Posted May 05, 2021 - 18:26 IDT
This incident affected: Platform (API integration with Yotpo) and Reviews and UGC (Widgets, Batch requests, JS & CSS).