This issue has been resolved. Our team identified that one of our Amazon servers that handles SFTP connections experienced a hardware failure that led to failed connection attempts. Clever successfully resolved this issue at 10:08am PT and all SFTP syncs are now fully operational.
If you encounter any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Posted Oct 09, 2020 - 11:11 PDT
Identified
We’ve identified the error causing districts to experience issues when connecting to their Clever SFTP directory and are working on a resolution. We’re sorry for the issue and will notify when SFTP syncs are operating as normal. Thank you for your patience!
Posted Oct 09, 2020 - 09:15 PDT
Update
We are continuing to investigate this issue.
Posted Oct 09, 2020 - 09:13 PDT
Investigating
Clever is experiencing issues for districts that sync data via SFTP. The issue is resulting in a connection error when attempting to connect to the Clever SFTP directory to upload data. We’re investigating the issue and will provide regular status updates.