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Programmable Wireless SIM Insights is Not Loading the Correct Content
Incident
Report for Twilio
Resolved
The issue with incorrect content on the Programmable Wireless SIM Insights page has been resolved. We determined that this issue was related to another ongoing incident, "Programmable Wireless Usage APIs Returning Elevated Rate of 500 Errors" (https://status.twilio.com/incidents/89853l962xpv), and our engineers have deployed a workaround to show the correct views even in case of missing data. The per SIM spending page however still may show empty results due to the other incident mentioned. Please check the other incident for further updates regarding the Programmable Wireless Usage API. This incident is resolved.
Update
We continue investigating the issue with the Programmable Wireless SIM Insights page. We have determined that usage data is not showing for some customers on this page. Our engineers continue working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
We are investigating an issue where the Programmable Wireless SIM Insights page is showing incorrect content. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable Wireless SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.