BackOffice - ShopKeep
Incident Report for ShopKeep
Resolved
This incident has been resolved.
Posted Jul 26, 2020 - 15:40 EDT
Monitoring
Some ShopKeep users are reporting a delay in transactional data sending to the BackOffice. We have identified the issue is related to a disrupted network session on the app. Merchants can correct this issue by restarting the Shopkeep app and checking their pending/delayed queues under System Diagnostics. Transactional data will slowly resume flow to your Backoffice.

For further troubleshooting steps on Pending/Delayed queues:
https://www.shopkeep.com/support/troubleshooting/manager-functions-troubleshooting#queue
Posted Jul 25, 2020 - 20:36 EDT
Investigating
Some ShopKeep users are reporting a delay in transactional data sending to the BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Posted Jul 25, 2020 - 19:25 EDT
This incident affected: BackOffice.
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