Our engineers have resolved the issue and all systems are operating as expected. We're no longer experiencing delays on user updates, list uploads and event track API calls. If you have questions, please reach out to us at support@iterable.com.
Posted Aug 10, 2020 - 23:34 PDT
Update
Our engineers will continue to work on this issue through the evening. We will provide the next update by 9AM EST.
Posted Aug 10, 2020 - 21:02 PDT
Update
Our engineering team is making progress to fix the underlying issue, which will help reduce the current ingestion lag. We will update you at 9pm PDT.
Posted Aug 10, 2020 - 20:07 PDT
Update
Our engineering team is continuing to make progress on fixing the underlying issue to help reduce the current ingestion lag. Next update at 8pm PDT.
Posted Aug 10, 2020 - 18:57 PDT
Update
Our engineering team is continuing to make progress on fixing the underlying issue to help reduce the current ingestion lag. Next update at 7pm PDT
Posted Aug 10, 2020 - 18:01 PDT
Identified
Our engineering team has identified the root cause of the ingestion delays and are working on a fix. Once the fix is implemented ingestion lag should decrease rapidly. Next update at 6 pm PDT.
Posted Aug 10, 2020 - 17:03 PDT
Investigating
Customers may be experiencing delays for user updates, list uploads, and event track API calls. Our engineering teams are working on identifying the underlying cause. No data is being lost, only delayed. Next update at 5pm PDT