No downtime or degraded performances for more than one hour. All system seems to be back to normality. We consider the incident resolved. Our engineers will be in contact with our supplier and will continue to monitor the situation for the next 24 hours.
Posted Jan 19, 2020 - 21:22 UTC
Update
It seems the issue has been fixed by our supplier. All domains names and redirects should work properly now. Our engineers will continue to monitor the situation and will do some additional tests before to resolve the case.
Posted Jan 19, 2020 - 18:06 UTC
Update
Updates from our domain name supplier: "We have implemented some measures to mitigate the DNS resolution issues. Some customers may still see intermittent resolution issues while we continue to work"
Posted Jan 19, 2020 - 14:44 UTC
Monitoring
A technical issue is affecting one of our domain name suppliers today. Because of that, we are experiencing degraded performances on specific DNS services. Most of the domain names registered through Rebrandly may be down intermittently in some World regions. Our engineers are in constant contact with our supplier. Their engineers are currently working to solve the problem. - NOTE: This issue does not affect the links created with the domain rebrand.ly and links created with "external" domain names: not registered directly via Rebrandly.
Posted Jan 19, 2020 - 12:33 UTC
Identified
We are experiencing degraded performance on Branded Domains registered with Rebrandly. In some cases this could lead to a slow redirection on newly registered Branded Domains. The issue is related to DNS lookup, the service may fail intermittently. Our engineers are monitoring the issue.
Posted Jan 19, 2020 - 10:11 UTC
This incident affected: Branded Links redirect (Domain Names registered via Rebrandly).