Degraded performance due to an AWS Outage
Incident Report for Helpshift
Resolved
All services have been restored.
Posted Aug 20, 2020 - 08:17 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 20, 2020 - 06:41 UTC
Update
We are continuing to investigate this issue.
Posted Aug 20, 2020 - 06:39 UTC
Update
We are continuing to investigate this issue.
Posted Aug 20, 2020 - 05:26 UTC
Update
We have updated several components to operation. We are continuing to work on other components.
Posted Aug 20, 2020 - 04:15 UTC
Update
We are continuing to investigate this issue.
Posted Aug 20, 2020 - 03:46 UTC
Investigating
We are currently investigating this issue.
Posted Aug 20, 2020 - 03:41 UTC
This incident affected: Mobile SDK, Management Portal, Web Chat, Web Support Page, Analytics Dashboard, Email delivery, Inbound email processing, Webhooks, and Predict.
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