We're closing this incident as the underlying bug is a priori not going to be fixed soon by the Outlook team. We will keep monitoring this internally, and will notify affected accounts when this gets resolved.
Posted Oct 19, 2020 - 10:28 PDT
Identified
The ticket for Microsoft Support was created.
Posted Oct 15, 2020 - 10:04 PDT
Investigating
Some part of Outlook messages stays in the draft state in the Outlook mailbox which was used in the integration.
Posted Oct 15, 2020 - 08:00 PDT
This incident affected: Helpdesk Integrations (Outlook).