Support system unavailability

Incident Report for Contentful

Resolved

We are now seeing a solid performance with Customer Support ticket management system. We sincerely apologise for the disruption this has caused.

Posted Sep 09, 2020 - 15:28 UTC

Monitoring

We are seeing stability with our ticket management system, please know there may be some delays.

Posted Sep 09, 2020 - 14:39 UTC

Investigating

Our Customer Support ticket management system is suffering a degradation of service. Emails to and from support@contentful.com are being delayed; for the time being please use the in-app chat to get help.

Posted Sep 09, 2020 - 11:32 UTC