Service looks stable and everyone is back online and calling.
Posted Feb 20, 2020 - 12:30 UTC
Monitoring
API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.
Posted Feb 20, 2020 - 11:50 UTC
Identified
We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.
Posted Feb 20, 2020 - 11:35 UTC
Investigating
We're experiencing an elevated level of API latency and are currently looking into the issue.