Granicus Issue Notification: Some govAccess (Vision) Sites Experiencing Intermittent Availability
Incident
Report for Granicus System
Resolved
This issue has been resolved and all systems are operating normally.
Issue Summary & Impact: Granicus teams have completed their monitoring and consider this issue resolved. Changes have been identified and are being implemented to further improve stability.
Product: govAccess: Vision
We apologize for any inconvenience this service issue may have caused and thank you for your patience.
If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.
Thank you,
Granicus Customer Support
Issue Summary & Impact: Granicus teams have completed their monitoring and consider this issue resolved. Changes have been identified and are being implemented to further improve stability.
Product: govAccess: Vision
We apologize for any inconvenience this service issue may have caused and thank you for your patience.
If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.
Thank you,
Granicus Customer Support
Update
The govAccess Vision environment has remained stable throughout the course of the day. Our teams will continue to monitor the platform to ensure its stability, and will provide additional updates as our efforts progress.
Thank you,
Granicus Customer Support
Thank you,
Granicus Customer Support
Monitoring
Granicus teams have implemented a series of fixes to address the issues with availability which some govAccess Vision sites have been experiencing. We are continuing to observe and validate the solutions, and will provide additional updates as our monitoring continues.
Thank you for your continued patience with this matter.
Granicus Customer Support
Thank you for your continued patience with this matter.
Granicus Customer Support
Update
Granicus teams are continuing to work towards a resolution for the issue affecting the availability of some govAccess Vision sites. We will continue to provide additional updates as our work progresses.
Thank you for your continued patience,
Granicus Customer Support
Thank you for your continued patience,
Granicus Customer Support
Update
Our engineers are continuing to develop and validate solutions to address the impact to site availability which this issue is causing for portions of our client base. We are treating this as our top priority and have engaged all necessary internal teams.
Please accept our apologies for the inconvenience this has caused. We will provide additional updates within the next 2 hours.
Granicus Customer Support
Please accept our apologies for the inconvenience this has caused. We will provide additional updates within the next 2 hours.
Granicus Customer Support
Identified
Our engineers have identified the cause of the intermittent availability issues affecting a subset of govAccess (Vision) sites. Engineers are now working to develop and validate a solution to address the issue as their top priority.
Thank you for your continued patience while we work to resolve this.
Granicus Customer Support
Thank you for your continued patience while we work to resolve this.
Granicus Customer Support
Investigating
Granicus is currently experiencing a client-impacting service issue.
Issue Summary & Impact: XXX Granicus teams are currently investigating an issue causing intermittent availability issues for a subset of govAccess (Vision) clients. This issue is limited to a specific portion of our hosting environment. We are working as quickly as possible to restore the affected sites, and will provide additional updates as our efforts continue.
Product: govAccess: Vision
Timeline: Investigating
Please accept our apologies for the inconvenience.
Thank you,
Granicus Customer Support
Issue Summary & Impact: XXX Granicus teams are currently investigating an issue causing intermittent availability issues for a subset of govAccess (Vision) clients. This issue is limited to a specific portion of our hosting environment. We are working as quickly as possible to restore the affected sites, and will provide additional updates as our efforts continue.
Product: govAccess: Vision
Timeline: Investigating
Please accept our apologies for the inconvenience.
Thank you,
Granicus Customer Support
This incident affected: govAccess - Website and Content (govAccess Vision CMS).