Granicus Issue Notification: GovService
Incident
Report for Granicus System
Resolved
This incident has been resolved. The intermittent errors were caused by a configuration in the infrastructure and this has now been resolved. We apologise for any inconvenience caused.
Update
There has been some further interruption to service this morning with intermittent service for some of our UK govService customers. We continue to investigate this issue with the utmost urgency.
Update
We are continuing to work on a fix for this issue. We intend to apply a fix tomorrow.
Identified
Service has been restored to normal. We have identified a specific issue on the platform and continue to monitor closely. It is possible that further interruptions to service occur today, please do not raise any further cases with our service desk. We are aware of the issue.
Investigating
Granicus is currently experiencing a client-impacting service issue.
Issue Summary & Impact: 504 Errors and availability of the web platform
Product: UK GovService
We're currently investigating an issue on our platform which is affecting a number of our UK customers. The symptoms include a 504 error and general lack of service from our web platform. We're investigating this as a matter of urgency and will post an update as soon as possible.
If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.
Thank you,
Granicus Customer Support
Issue Summary & Impact: 504 Errors and availability of the web platform
Product: UK GovService
We're currently investigating an issue on our platform which is affecting a number of our UK customers. The symptoms include a 504 error and general lack of service from our web platform. We're investigating this as a matter of urgency and will post an update as soon as possible.
If you have any questions or would like more information about this issue, please contact us at Support@granicus.com.
Thank you,
Granicus Customer Support
This incident affected: govService (govService U.K.).