The outbound relay systems have been maintaining expected behavior and performance today. The incident is being marked as resolved; however, the team continues to monitor and investigate yesterday's problem.
High traffic from foreign IP addresses was blocked, but this is not considered the root cause of the problem. The high traffic contributed to the issue, and additional resources have also been implemented to mitigate a recurrence. Thank you.
Posted Oct 23, 2020 - 14:31 EDT
Update
Outbound relay processing queues appear healthy this morning. The team is continuing to monitor the outbound systems for evidence of problems seen yesterday. This status will remain pending. Thank you.
Posted Oct 23, 2020 - 09:48 EDT
Monitoring
The backlog of outbound queued email has been processed. A definitive reason for the outbound processing slowing down has not been identified, and we will continue to closely monitor the situation. At this time, the outbound relay should perform as expected.
The team will continue to examine the situation and watch for issues when normal business hours open in the morning. Thank you.
Posted Oct 23, 2020 - 00:05 EDT
Update
The outbound relays continue to show a mix of successful deliveries and delays or dropped connections. The team is working to resolve the problem as quickly as possible. Any new information or report of a resolution will be announced as soon as it is available. Thank you.
Posted Oct 22, 2020 - 23:42 EDT
Update
We are continuing to investigate the issue. The next update will be provided when more information or progress is available.
Posted Oct 22, 2020 - 18:45 EDT
Update
The team is continuing to investigate the issue.
Posted Oct 22, 2020 - 18:09 EDT
Investigating
Earlier today, increased traffic caused a spike on outbound relay servers. The resource problem has been resolved. However, the team is still noticing intermittent delays and dropped connections. The issue is under investigation.
Posted Oct 22, 2020 - 17:36 EDT
This incident affected: CloudFilter and SafeSend Email Security.