On October 8th 2020, 00:30am CEST a number of our customers experienced issues with phone calls and chats not being able to go through. This was caused by a partial server outage.
The issue was resolved at 8:50am CEST. The immediate solution of restarting the affected server took longer than expected to ensure that it would not impact all our customers.
We currently have a platform stability project in progress to prevent such instances from happening in the future.
We sincerely apologise for any inconvenience that this may have caused.