The fix for the unexpected error has gone live. Users who are not on the new R4 UI should now be able to search for customers without receiving an error. If you are still having issues with searching for customers, please reach out to support@anytimecollect.com or via the support chat bubble in the system and let us know to review your account.
Posted Sep 04, 2020 - 12:27 UTC
Identified
Engineering has completed the fix for the error received. We will be publishing a hot-fix tonight to resolve the issue. The fix is slated for after 8 PM EST tonight.
Posted Sep 03, 2020 - 19:25 UTC
Investigating
An issue was reported this morning where an unexpected error is received each time you attempt to search for a customer using the search bar at the top of the site. The issue appears to be only occurring for users who are not on the new R4 UI. Our Engineering team is already aware of the issue and are currently working on a fix.
As a recommended workaround, users can still access their customer's Account Detail by navigating to "My Accounts" then selecting a customer's name then clicking "Account Detail."
Please reach out to support@anytimecollect.com or reach out via the support chat bubble if you are encountering this issue. We will notify as soon as the fix has gone live.
Posted Sep 03, 2020 - 12:17 UTC
This incident affected: Anytime Collect Web Application (my.anytimecollect.com - North Central US, au.anytimecollect.com - Australia East, eu.anytimecollect.com - West Europe).