We're seeing data being correctly picked up by the supervisor app again, and the system state looks normal. We'll continue monitoring until we're confident the issue is resolved.
Posted Aug 13, 2020 - 14:21 CEST
Update
We're rolling out the attempted fix, and are monitoring the results.
Posted Aug 13, 2020 - 13:52 CEST
Update
We're currently testing an attempted fix, and are preparing to roll it out to production. While working on the fix we've updated the availability state of the affected vehicles, making them available to users again.
Posted Aug 13, 2020 - 13:32 CEST
Identified
We're seeing a increase in bikes in a unavailable state on the street due to a error that occured during a data migration. We've identified the issue and our engineers are working on implementing a fix. The current state of the platform affects both end users attempting new trips and operators utilizing the supervisor app to check on broken vehicles