Call routing failures

Incident Report for CallRail

Resolved

This incident has been resolved.

Posted Aug 31, 2020 - 16:35 EDT

Monitoring

This issue has been mitigated by our upstream provider. Call routing is operating normally and we will continue to monitor.

Posted Aug 31, 2020 - 16:07 EDT

Investigating

We have observed an issue at one of our telephony providers that is causing a small number of calls (less than 1%) to fail to connect. We are collecting diagnostic data to provide to our vendor and investigating ways we can mitigate impact on our customers.

Posted Aug 31, 2020 - 12:14 EDT

This incident affected: Call Tracking (Call Routing).