We are no longer experiencing SMS delivery delays when sending messages to Telcel Mexico from Registered Sender IDs. This incident has been resolved.
Posted Jan 15, 2022 - 15:35 PST
Monitoring
We are observing recovery in SMS delivery delays when sending messages to the Telcel Mexico network from Registered Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 15, 2022 - 13:24 PST
Update
We are experiencing SMS delivery delays when sending messages to the Telcel Mexico network from Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 15, 2022 - 12:30 PST
Investigating
Our monitoring systems have detected a potential issue with SMS delivery delays to Telcel Mexico from Registered Sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jan 15, 2022 - 12:20 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).