Desktop service outage

Incident Report for SugarSync

Resolved

This incident has been resolved.

Posted Aug 12, 2020 - 11:24 PDT

Update

This issue has been resolved. Thank you for your patience

Posted Aug 12, 2020 - 11:24 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 12, 2020 - 10:05 PDT

Identified

We see an issue with the new SSL certs and are working to resolve them as quickly as possible.

Posted Aug 12, 2020 - 09:16 PDT

Investigating

We are currently investigating issues with our desktop clients connections.

Posted Aug 12, 2020 - 08:22 PDT

This incident affected: Desktop Application.