Service interruption

Incident Report for Altmetric

Resolved

This incident has been resolved.

Posted Oct 21, 2020 - 16:38 UTC

Monitoring

A fix has been implemented and service functionality fully restored. We are now monitoring the situation for any further problems

Posted Oct 21, 2020 - 16:22 UTC

Identified

The core issue has been traced to newly introduced configuration and a fix is being implemented.

Posted Oct 21, 2020 - 16:07 UTC

Investigating

We are currently investigating an infrastructure incident that is causing service interruption for several Altmetric services. We will update when we have identified the cause.

Posted Oct 21, 2020 - 15:57 UTC

This incident affected: Altmetric Details Pages, Altmetric Explorer for Institutions, and Altmetric Explorer for Publishers.