We are investigating intermittent issues with chats escalating to Web Pype Manager
Incident Report for Pypestream
Resolved
As of now all systems are operational please open a ticket if you experience issues.
Posted Jan 16, 2020 - 12:06 EST
Monitoring
Systems should all be up and running again we are monitoring a few chats that where routed to the unhealthy node to make sure they restart on the new healthy nodes.
Posted Jan 16, 2020 - 11:35 EST
Identified
We identified one of our WPM containers was stuck in an unhealthy position. We are in the process restarting the unhealthy node and recover chats.
Posted Jan 16, 2020 - 11:29 EST
Update
We are continuing to investigate this issue.
Posted Jan 16, 2020 - 11:24 EST
Investigating
We are investigating intermittent issues with chats escalating to Web Pype Manager
Posted Jan 16, 2020 - 11:24 EST
This incident affected: US-Production (AgentPro).