We are investigating intermittent issues with chats escalating to Web Pype Manager

Incident Report for Pypestream

Resolved

As of now all systems are operational please open a ticket if you experience issues.

Posted 5 years ago. Jan 16, 2020 - 12:06 EST

Monitoring

Systems should all be up and running again we are monitoring a few chats that where routed to the unhealthy node to make sure they restart on the new healthy nodes.

Posted 5 years ago. Jan 16, 2020 - 11:35 EST

Identified

We identified one of our WPM containers was stuck in an unhealthy position. We are in the process restarting the unhealthy node and recover chats.

Posted 5 years ago. Jan 16, 2020 - 11:29 EST

Update

We are continuing to investigate this issue.

Posted 5 years ago. Jan 16, 2020 - 11:24 EST

Investigating

We are investigating intermittent issues with chats escalating to Web Pype Manager

Posted 5 years ago. Jan 16, 2020 - 11:24 EST

This incident affected: US-Production (AgentPro).