Third party data transfer issues

Incident Report for Polar

Resolved

Synchronization issues between Polar Flow and third party services have been resolved and you can sync your device normally again. Please note that some of the data is still being transferred, so it may take a while before you see your data on your third party service account. Apologies for the inconvenience these issues may have caused you.

Posted Oct 12, 2020 - 05:49 UTC

Investigating

We are experiencing data transfer issues between Polar Flow and third party services. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

Posted Oct 09, 2020 - 13:52 UTC

This incident affected: Polar API/3rd party sync, Data transfer to MyFitnessPal, Data transfer to Strava, and Data transfer to TrainingPeaks.