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Twilio Services
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    Issues found outside of Twilio’s Network
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      SMS Delivery Delays From Twilio to Digicel Network in Haiti and Trinidad and Tobago
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to Digicel Network in Haiti, Trinidad, and Tobago. This incident has been resolved.
      Posted Dec 26, 2021 - 03:16 PST
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Digicel Network in Haiti, Trinidad, and Tobago. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 26, 2021 - 01:21 PST
      Update
      We are experiencing SMS delivery delays when sending messages to Digicel Network in Haiti, Trinidad, and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted Dec 25, 2021 - 23:42 PST
      Update
      We are experiencing SMS delivery delays when sending messages to Digicel Network in Haiti, Trinidad, and Tobago. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Dec 25, 2021 - 15:46 PST
      Update
      We are experiencing SMS delivery delays when sending messages to Digicel Network in Haiti, Trinidad, and Tobago. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 25, 2021 - 11:48 PST
      Update
      We are experiencing SMS delivery delays when sending messages to Digicel Network in Haiti, Trinidad, and Tobago. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Dec 25, 2021 - 09:51 PST
      Update
      We are experiencing SMS delivery delays when sending messages to Digicel Network in Haiti, Trinidad, and Tobago. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Dec 25, 2021 - 08:54 PST
      Investigating
      Our monitoring systems have detected a potential issue with SMS delivery delays to subset of Haiti Twilio longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Dec 25, 2021 - 08:44 PST
      This incident affected: CARRIER NETWORK (SMS Long Code, North America).
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