After Submit Salesforce Connector and Email Notification Processing Delay for Professional and Premier Plan Customers

Incident Report for FormAssembly

Resolved

From approximately 1:16 a.m. ET to 6:37 a.m. ET, Professional and Premier plan customers with Salesforce Connectors in the After Submit section of the Connector Timeline may have experienced a lack of connector execution. Additionally, Email Notifications may not have been dispatched in a timely manner during the affected period. This was caused by an issue with a queueing service used to support those features. Our team was able to successfully recover from the service failures and confirmed that no data loss occurred. All queued jobs were automatically resumed and processed. The effective impact was a delay in processing for Salesforce Connectors and Email Notifications. If you have additional questions regarding this issue you may contact our support team at support@formassembly.com.

Posted Oct 21, 2020 - 04:00 EDT