Empatica API Outage

Incident Report for Empatica

Resolved

The issue has been solved

Posted Jul 24, 2020 - 18:32 CEST

Update

Services are resuming their normal activity. We are monitoring the situation.

Posted Jul 24, 2020 - 14:59 CEST

Monitoring

We are monitoring the situation. Some services are slowly resuming their normal activity.

Posted Jul 24, 2020 - 14:21 CEST

Identified

The root cause has been identified in a failure of our 3rd party cloud infrastructure facing some network issues.

Posted Jul 24, 2020 - 11:05 CEST

Investigating

We are investigating an issue with Empatica API being unreachable.

Posted Jul 24, 2020 - 06:00 CEST

This incident affected: Research portal (Empatica Server, Rest Analysis, Embrace Pre-processing, Raw data download), Mate (Empatica Server, Physical Activity Analysis, Rest Analysis, Embrace Pre-processing), Alert (Empatica Server, Alert Dispatcher), and Myembrace (Empatica Server).