For any questions or concerns, please contact Trekksoft Support Team.
Posted Aug 14, 2020 - 16:52 CEST
Monitoring
The performance has now returned to normal.
Our developers will continue to monitor the situation and we will update further once we can confirm the issue is resolved.
If any issues continue to occur, please contact the Trekksoft Support Team.
Posted Aug 14, 2020 - 15:42 CEST
Identified
We've had reports of further issues occurring which is now causing further performance issues. We are also aware of cases where websites cannot be accessed.
Our developers are working to resolve these issues and we will continue to keep you updated.
We again can only apologise for the inconvenience caused but rest assured we are doing everything we can to restore normal operations.
Posted Aug 14, 2020 - 15:11 CEST
Monitoring
Trekksoft websites and the back end are now returning to their normal performance and are working as expected.
Our developers are continuing to monitor the issue closely to ensure there are no further performance issues.
Once we can confirm the issue is resolved, we will provide a further status update.
Posted Aug 14, 2020 - 14:53 CEST
Identified
We are currently experiencing issues with Trekksoft websites loading slower than usual. This is affecting the back end system and POS Desk also.
Our developers have already located the root cause of the issue and are working hard towards a resolution.
We will keep you updated and apologize for the inconvenience caused.
Posted Aug 14, 2020 - 13:41 CEST
This incident affected: TrekkSoft Application and POS Desk.