Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case via the Snowflake Community Site.
Thank you,
Snowflake Support
Posted Nov 09, 2020 - 17:48 PST
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next ten business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Oct 21, 2020 - 22:17 PDT
Monitoring
AWS applied a fix to resolve the issue.
Symptoms: Degraded Performance, Warehouse Provisioning delays Incident Start Time: 17:00 PT October 21, 2020 Incident End Time: 21:37 PT October 21, 2020
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 30 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Oct 21, 2020 - 21:47 PDT
Update
We are continuing to work with AWS engineering to resolve the issue.