[RollWorks] Intent data temporarily unavailable for reporting and Playbooks

Incident Report for NextRoll

Resolved

This incident has been resolved.

Posted Oct 13, 2020 - 23:00 PDT

Monitoring

Issue: There's a production issue from an ongoing update to Intent data, which has rendered it unavailable for use temporarily.

Impact: RollWorks customers won't be able to pull intent reporting or launch Playbook campaigns in the meantime.

Next Steps: Intent report data is being backfilled as we speak, and this should be complete within the next 3-5 hours.

Posted Oct 13, 2020 - 16:25 PDT

This incident affected: RollWorks (RollWorks Playbooks).