Connections Issues
Incident Report for Help Scout
Resolved
We identified the issue causing delays and it has now been fixed. Performance should be back to normal. Thank you for bearing with us today!
Posted Jul 16, 2020 - 12:15 EDT
Update
We are continuing to monitor as performance gradually returns to normal. We are still experiencing some delays.
Posted Jul 16, 2020 - 11:23 EDT
Monitoring
A fix has been implemented and performance should be returning to normal. We are continuing to monitor.
Posted Jul 16, 2020 - 10:41 EDT
Identified
The issue has been identified. We're still experiencing delays, but we are working on a fix.
Posted Jul 16, 2020 - 10:30 EDT
Investigating
We’ve been alerted to a problem with Help Scout and we're experiencing some delays. We’re investigating now.
Posted Jul 16, 2020 - 10:14 EDT
This incident affected: Web App and Mailbox counts, folders, reports, search results.
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