Information
Incident Report for Universign
Resolved
We have traced the slowdowns of this afternoon as well as the incident of the evening to a defective component in our global file storage system.
Our engineers are working hard to normalize the situation.
Altough we will try our best to avoid them, slowdowns may still be experienced tomorrow.
We will post an update if slowdowns are observed on our side.

We deeply apologize for the inconvenience.
Posted Jul 23, 2020 - 20:28 CEST
Update
We are continuing to monitor for any further issues.
Posted Jul 23, 2020 - 20:05 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 23, 2020 - 20:05 CEST
Identified
We are facing a major outage.

The problem is identified and we are working on a fix right now.
Posted Jul 23, 2020 - 19:50 CEST
Update
Most connections are still currently handled by the platform. We currently observe a timeout rate of about 2%. We will keep you updated.
Posted Jul 23, 2020 - 18:07 CEST
Investigating
We are still experiencing a very important number of connections on our platform and you may experience slower responses than usual. Responses times up to several seconds have been observed. However, most connections are still currently handled by the platform. We currently observe a high timeout rate of about 7%. We will keep you updated."
Posted Jul 23, 2020 - 17:26 CEST
This incident affected: Signature management API, Timestamp API, Seal API, Web Application, and Signature Page.