Problems experienced after database restore

Incident Report for Reputation.com

Resolved

Full functionality has been restored.

Posted Jan 13, 2020 - 05:12 PST

Update

MongoDB database recovery in progress. Recovery expected to complete around 12:00 AM PST

Posted Jan 12, 2020 - 17:55 PST

Investigating

On Sunday, January 12, 2020, 4:15 PM Pacific Time, Reputation.com determined an issue where certain users might experience degraded performance . This issue impacts users located in North America. We are currently investigating the issue.

We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Posted Jan 12, 2020 - 16:19 PST

This incident affected: Application (Surveys, Reviews, Insights) and Integrations (Integrator).