Errors and slow upload speeds for receipt uploads and PDF exports

Incident Report for Expensify

Resolved

This is now resolved. Please re-upload your PDF expenses!

Posted Nov 02, 2020 - 22:37 UTC

Identified

We are currently working to fix an issue that is affecting how you upload receipts through the web app and mobile app, and export reports to PDF through the web app. You might see errors that suggest your file "might be corrupt or have illegal characters in it", or receive an email saying "Unfortunately the SmartScan did not work. Please upload manually".

We're sorry for interrupting your work, and are working to fix this as quickly as possible. We'll update you here shortly.

Posted Nov 02, 2020 - 16:33 UTC

This incident affected: SmartScan and Report PDFs.