We are confident that our solution has resolved this incident and customers are now able to login and use the system.
This will conclude the updates to the status page regarding this outage.
We greatly apologise for this disruption.
Posted Oct 13, 2020 - 20:58 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
Posted Oct 13, 2020 - 20:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 13, 2020 - 19:35 UTC
Identified
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Oct 13, 2020 - 18:58 UTC
Update
We are continuing to investigate this issue.
Posted Oct 13, 2020 - 18:30 UTC
Update
We are continuing to investigate this issue.
Posted Oct 13, 2020 - 18:00 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.