Voice Services Degradation
Incident Report for CxEngage
Resolved
This incident has been resolved.
Posted Aug 19, 2020 - 19:41 UTC
Update
Lifesize Engineers have been advised that there is a new issue that is being investigated by our vendor and are working with them to obtain additional information. Previous behavior that was recovering may be seen again.
Posted Aug 19, 2020 - 18:35 UTC
Update
We are continuing to monitor for any further issues.
Posted Aug 19, 2020 - 18:18 UTC
Update
LifeSize Engineeers have confirmed that the initial issue has been resolved and are currently monitoring our services to ensure there are no further actions to be taken or interruptions. At this time, we are aware that there may be intermittent issues seen until all services have recovered.
Posted Aug 19, 2020 - 18:02 UTC
Monitoring
At this time the issue has been resolved by our vendor and we are monitoring services as they normalize.
Posted Aug 19, 2020 - 17:28 UTC
Update
At this time the issue has been resolved by our vendor and we are monitoring services as they normalize.
Posted Aug 19, 2020 - 17:27 UTC
Identified
The issue is potentially related to our service vendor and currently investigating connectivity issues.
Posted Aug 19, 2020 - 16:48 UTC
Investigating
We are currently investigating this issue.
Posted Aug 19, 2020 - 16:21 UTC
This incident affected: CxEngage - North America Region (Voice Services, API Services).