We have identified the impacted accounts and we are working with these users to resolve any issues related to the recent Apple iOS 14 release.
Our development team has confirmed that this issue is specific to this version of iOS. Prior versions of iOS are not impacted by this release. We’re currently looking into this matter with Apple to confirm whether this change is a bug or a more permanent side effect of iOS 14.
If you have questions or experience issues with forms loading on a device with iOS 14, please contact the Formstack support team to review and discuss solutions and options for your specific use-case.
Posted Sep 25, 2020 - 18:59 EDT
Monitoring
If you recently updated to the latest version of iOS (14), you may have noticed that some of your forms aren’t opening successfully when accessed via a mobile browser. Our Developers have identified that this issue is directly related to Apple’s most recent update.
You should still be able to access your Formstack forms on a desktop browser or on any mobile browser from devices that are not on iOS 14. Access to your Formstack account and submissions has not been affected. We will continue to monitor this activity and share any updates as they arise.
Posted Sep 25, 2020 - 09:26 EDT
This incident affected: Formstack Forms (Forms (Hosted & Embedded)).