CyberSmart Status - Outage Incident - 24/08/2020

Outage Incident - 24/08/2020 - Web App

Incident Report for CyberSmart

Resolved

Issue Summary

- Total Outage time: 28 mins
- Dashboard users were not able to log in and use the platform, they faced an error message on any request.

Timeline (GMT)

- 09:25: Issue Reported
- 09:53 Issue Resolved

Root Cause

Spike in traffic which caused a set amount of connections to be refused from our web servers.

Resolution and recovery

Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.

Posted Aug 24, 2020 - 09:30 BST