Incident is now resolved. The IT Glue application has resumed normal operation. We will continue to monitor performance. Thank you for your patience as we worked hard behind the scenes.
Posted Oct 07, 2020 - 14:18 PDT
Monitoring
We are currently monitoring performance levels closely. Users should experience normal performance at this time.
Posted Oct 07, 2020 - 13:38 PDT
Update
A fix has been implemented. App accessibility is back. Some users may experience slowness in the app at this point. We will provide further details as soon as we can. Thank you for your patience.
Posted Oct 07, 2020 - 13:04 PDT
Identified
The issue has been identified and we are performing actions to fix this. Thank you for your patience.
Posted Oct 07, 2020 - 12:34 PDT
Investigating
We are investigating an issue that may prevent access to IT Glue. You may see an error - 502 Bad Gateway. We will provide further details here as soon as we can. Thank you for your patience.
Region: North America Applications: Web App, Mobile App, Chrome Extension
Posted Oct 07, 2020 - 12:27 PDT
This incident affected: North America Primary Application Services and North America Primary File Services.