Media Intelligence - Missing Public Instagram Results
Resolved
After a period of monitoring, this issue is now resolved. Instagram content continues to flow into the system as expected.

We apologize for any inconvenience this may have caused.
Posted Sep 01, 2020 - 15:34 UTC
Monitoring
Facebook has resolved this issue. Instagram results from 19:00 UTC on August 28 onward should appear in search results. Unfortunately, the content missed between August 26 at 13:30 UTC and August 28 at 19:00 UTC cannot be recovered. We will continue to monitor the application.

We apologize for any inconvenience caused and thank you for your patience.
Posted Aug 31, 2020 - 16:12 UTC
Update
Our engineering team continues to work with our third-party vendor to resolve this issue. Users may continue to observe missing Instagram data in their search results.

We apologize for any inconvenience and thank you for your patience.
Posted Aug 28, 2020 - 17:40 UTC
Update
We continue to work with our third-party provider to resolve this issue. Users may still observe missing Instagram data in their search results.

We apologize for any inconvenience and thank you for your patience.
Posted Aug 28, 2020 - 17:38 UTC
Update
We are still experiencing issues with retrieving public Instagram results for Explore and MI Search.
Users may observe missing Instagram results in their searches.
Users will not be able to add new hashtags from the platform.

We have contacted our third-party vendor for further investigation.

We apologize for the inconvenience and will provide updates as we receive them.
Posted Aug 28, 2020 - 17:38 UTC
Investigating
We are currently experiencing issues with retrieving public Instagram results for Explore and MI Search. Users may observe missing Instagram results in their searches. We have contacted our third-party vendor for further investigation.

We apologize for the inconvenience and will provide updates as we receive them.
Posted Aug 28, 2020 - 17:38 UTC