Ecwid Integration

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Jun 26, 2020 - 16:53 EDT

Monitoring

Ecwid developers have released a fix, and all Ecwid servers are up and running again. We will continue monitoring performance until the full resolution has been confirmed.

Posted Jun 26, 2020 - 16:04 EDT

Investigating

Some ShopKeep users are reporting an inability to access their Ecommerce dashboard through Backoffice. You may see the 'We are having technical issues' error in your control panel, and your customers cannot access your store with "This page isn’t working" error. We are working with Ecwid's support team to correct the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

Posted Jun 26, 2020 - 15:39 EDT

This incident affected: Integrations (ShopKeep E-Commerce).